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Complaints Procedure

Complaints Procedure

To help us ensure that we provide the best possible service for our patients, Priory Medical Centre runs a practice-based complaints procedure. A leaflet giving information about the procedure can be obtained from reception.

If you need to complain about any aspect of our service please ask to speak to Ms Brogan Purves, Practice Manager.

We will endeavour to acknowledge your complaint within two days and investigate it within ten days. You may be invited to attend a meeting with a senior member of the practice and the team member involved in the complaint.

If you are not satisfied with the outcome of our investigation you can contact the Health Authority who will investigate the matter further on your behalf.

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